Software Support Executive

We are hiring a Software Support Executive to look after the clients who use the web applications and software we build. Freshers with the right attitude are welcome; candidates from Wayanad are preferred.

Job Type: Full-time

✅ What you will do:

• Answer client questions on phone, WhatsApp and email, and resolve day-to-day issues in our applications.
• Reproduce bugs, log them clearly and follow up with the development team until they are fixed.
• Set up new client accounts, import data and give onboarding training.
• Keep user guides and FAQ documents up to date.

✅ What we look for:

• Patient, clear communicator in Malayalam and English.
• Comfortable with web applications, spreadsheets and basic troubleshooting; knowledge of SQL or Python is a plus.
• Organised: keeps track of every open issue until it is closed.

Experience:

• Customer or technical support: 1 year (Preferred); freshers may apply